Refund Policy

Cancellations & Refund Eligibility

• More than 7 days before your event:
  Full refund or reschedule (based on availability).

• 3–7 days before your event:
  50% refund or free reschedule.

• Less than 72 hours before your event:
  No refund. Rescheduling may be offered based on availability and weather.
  
   

• Weather-Related Cancellations

• If severe weather (such as heavy rain, lightning, or high winds) makes it unsafe to deliver or operate equipment:

• You may reschedule at no extra cost.

• If rescheduling is not possible, a full credit will be issued for future use (valid for 12 months).
  
   

• No-Shows or Missed Deliveries

• No refunds will be issued if:

• The customer is unavailable at the time of delivery.

• The delivery/setup area is unsafe, inaccessible, or unsuitable.

• Cancellations are made after equipment has been dispatched or delivered.
  
   

• Equipment Malfunction

• If equipment fails due to a fault of BOUNZ’S, and we’re unable to replace it in time:

• A partial or full refund will be issued depending on usage duration and equipment involved.
  
   

• Refund Processing Time

• Approved refunds will be processed within 5–7 business days to the original payment method.